terms and conditions.
by using rwsb services you agree to be bound by this agreement.
if you do not comply or agree to all of the agreement, you may not use the services.
your rental garment needs to be returned the next working day after the weekend - Monday. this either needs to be posted with OVERNIGHT COURIER (non - signature) by 4:30pm Monday or locally dropped off back into the drop window by EOD Monday. a $20 fee will be charged for any late returns, local or postal. this fee is taken very seriously and will be asked for and complied with as a part of agreeing to these terms and conditions. (if discussed prior to posting and/or pick up that the rental is to be extended because of the event - then fees do not apply. eg. returns can be done on Tuesdays if travelling for an event etc.)
public holiday week/weekend fees for late returns are $25 per late day - as these weeks are a lot more pushed for time and stressful.
your rental garment can be returned on Tuesday after a public holiday Monday. same posting rules apply as above.
if you choose to pick up/have your rental posted prior to trying the rental on, a refund will not be provided if the rental does not 'suit you, look right on or fit.' please check all size, fit and style of rentals before booking and confirming to save this from happening.
postal rentals: i will offer half refunds for packages that do not arrive in time for booked events. given the circumstances, as you are aware it is out of my control whether the rental reaches you on time in regards to delays in postal services. i will always send my packages with enough time to reach you as they are sent with overnight courier on Wednesday, which allows plenty of time to reach your destination. proof of said delay and no arrival of package before your event is to be provided via email or direct message. any refunds that are provided are from the price of the booked rental - shipping costs are not refunded as these services were still used from both ends regardless of delays. — if you book a postal rental on Wednesday afternoon (4pm)/ evening or Thursday for a weekend rental, booking this comes at your own risk. although your parcel still has a good chance of arriving the next day it doesn’t leave much room for any delays should they arise. leaving it that late to post for the your weekend will be at your own expense if it does not arrive, there is no negation around half refunds or store credits. the risk is entirely up to you and you will not receive a refund.
refunds are provided if the rental arrives damaged or faulty (unlikely). photo evidence of the damage needs to be provided the day of the rental arriving and finding the damage - if the rental is unable to be worn because of the damage the rental will then need to be returned that day either via the prepaid courier label and bag or dropped back locally. only once the rental has been returned then a refund will be issued to the bank account/card the rental was paid for on. if the rental is still able to be worn once said damage has been addressed you will no longer qualify for a refund as the rental is still being rented for said date and event.
if you wish to cancel your booking PLEASE be in contact as soon as possible - no later than 7 days notice prior to your booked date to qualify for a refund. if your booking is cancelled on the 6th and 5th day, a store credit will be issued, 4 days and later no refunds or store credits issued. — monday is counted as the last day to cancel, as the 5th day is friday regardless if your event is on saturday or sunday as its the beginning of the weekend.
cleaning: all rentals are washed by me once returned. if the delicate stain remover wash + commercial washing machine does not remove any marks/stains and further dry cleaning is required, you will be liable for this cost - around $19+. you will be contacted about the stain and advised about the next steps for completing this issue.
damage: if permanent damage does occur to your rental while in your possession, you are liable to pay the full cost of either; the amount to repair the rental or the full retail price of the rental that it was purchased at if it is beyond repair. if this rental is booked in by other renters for future dates and it is to then be cancelled because of the damage you are liable to pay these future booking rental costs, as this is a loss to the business.
lost rentals: if you are posting your rental back correctly with tracking and overnight this should not occur. but in some cases this may happen where the rental may get lost in transit. i will then lodge a complaint to the postal company and if the outcome is that the rental cannot be traced or found you will be liable to pay the full retail cost of the rental for a new replacement.
covid -19: all rentals that are to be cancelled/postponed because of anything related to covid-19 will be issued a store credit as opposed to a refund. this store credit does not expire and can be used at anytime in the future on any rental (subject to availability). thank you for understanding this tough time as a small business and how it will effect my immediate income source.
any breach of the above stated terms and conditions will be addressed in a professional manner and is expected to be resolved within 24 hours of the breach.