terms and conditions.
by using rwsb services you agree to be bound by this agreement.
if you do not comply or agree to all of the agreement, you may not use the services.
your rental garment needs to be returned the next working day after the weekend - Monday. this either needs to be posted with OVERNIGHT COURIER (non - signature) by 4:30pm Monday or locally dropped off back to the drop window by EOD Monday. a $20 fee will be charged for any late returns, local or postal. this fee is taken very seriously and will be asked for and complied with a s a part of agreeing to these terms and conditions.
if you choose to pick up/have your rental posted prior to trying the rental on, a refund will not be provided if the rental does not 'suit you or look right on.' please check all size, fit and style of rentals before booking and confirming to save this from happening.
postal rentals: i will offer half refunds for packages that do not arrive in time for booked events. given the circumstances, as you are aware it is out of my control whether the rental reaches you on time in regards to delays in postal services. i will always send my packages with enough time to reach you as they are sent with overnight courier on either Wednesday or Thursday, which allows plenty of time to reach your destination.
refunds are provided if the rental arrives damaged or faulty (unlikely). photo evidence of the damage needs to be provided the day of the rental arriving and finding the damage.
if you wish to cancel your booking PLEASE be in contact as soon as possible - no later than 3 days notice prior to your booked date to qualify for a refund. if your booking is cancelled within the 3 days, a store credit will be issued (no refunds).
cleaning: all rentals are washed by me once returned. if washing does not remove any marks.stains and further dry cleaning is required, you will be liable for this cost - around $19.
damage: if permanent damage does occur, you are liable to pay the full cost of either the amount to repair the rental or the full retail price of the rental that it was purchased at if it is beyond repair.
lost rentals: if you are posting your rental back correctly with tracking and overnight this should not occur. but in some cases this may happen where the rental may get lost in transit. i will then lodge a complaint to the postal company and if the outcome is that the rental cannot be traced or found you will be liable to pay the full retail cost of the rental for a new replacement.
any breach of the above stated terms and conditions will be addressed in a professional manner and is expected to be resolved within 24 hours of the breach.