terms and conditions.

RENTING WITH SB

Terms & Conditions

By booking or using any rental service provided by RENTING WITH SB (RWSB), you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.

If you do not agree to or comply with these Terms & Conditions, you may not use RENTING WITH SB's rental services.

Agreement to Terms
Returning Your Rental
Wrong Size or Fit
Postal Rentals
Cancellations
Swapping Rentals
Faulty Rentals
Collections
Cleaning & Stain Charges
Damage & Replacement Costs
Lost Rentals
Packaging & Information Cards
Additional Fees & Unpaid Charges
Refunds
Christmas & New Year Rentals
Cooperation & Unresolved Fees
Changes to Terms & Conditions
Breaches of Terms
Acknowledgement

1. RETURNING YOUR RENTAL

All rental garments must be returned on the next working day following your event, unless otherwise agreed with RENTING WITH SB prior to your rental being collected or posted.

Local Returns

Local rentals must be returned to the designated drop-off location by end of day Monday, unless otherwise arranged.

Postal Returns

Postal rentals must be sent via overnight courier, non-signature, over the counter at your local NZ Post store no later than 3:30pm on Monday.

A $20 late return fee will apply to any rental returned late, whether locally or by post.

This fee forms part of the rental agreement and will be charged where the rental has not been returned within the required timeframe.

Extended Returns

If an extension has been discussed and agreed with RENTING WITH SB prior to the rental being collected or posted, the applicable late fee will not apply.

For example, if you are travelling for an event and have arranged in advance to return the rental on Tuesday, the agreed extension will apply.

Public Holiday Returns

During public holiday weekends, a $25 late fee per late day will apply.

Rentals due back following a public holiday Monday may be returned on the following Tuesday, subject to the applicable posting and return requirements.

Courier Cut-Off Times

If a rental is returned or posted after 4:00pm on the day it is due, it will be considered late.

Courier collections occur at approximately 4:00pm at the latest each working day. If a parcel misses the scheduled collection, it will be processed as being sent the following morning and will therefore be considered a late return.

Important Postal Return Requirement

All postal rentals must be returned over the counter at your local NZ Post store.

Drop boxes, letterboxes or any other method of posting will not be accepted as proof of return, as these may not be cleared daily.

If your rental is not returned over the counter and does not reach the courier within the required timeframe, it may be treated as a late return and the applicable late fee will still apply.

2. WRONG SIZE OR FIT

Customers are responsible for checking the size, fit and style of their selected rental before confirming their booking.

If you choose to have a rental posted or collected without trying it on beforehand, RENTING WITH SB does not provide refunds if the garment does not fit, suit you or meet your expectations once received.

If you are unsure about sizing or fit, please contact RENTING WITH SB before confirming your booking.

3. POSTAL RENTALS

RENTING WITH SB takes reasonable steps to ensure postal rentals are sent with sufficient time to reach the customer before their event.

Rentals are generally sent via overnight courier on Monday, Tuesday or Wednesday to allow sufficient time for delivery.

However, once a parcel has been handed to the courier, delivery times and delays are outside of RENTING WITH SB's control.

Delayed Postal Rentals

Where a parcel has been delayed by the postal service and has not been attempted for delivery or is not simply awaiting collection, RENTING WITH SB may offer a 50% store credit of the rental price.

Evidence of the postal delay and the parcel not arriving before the event must be provided via email or direct message.

Shipping costs will not be refunded, as the shipping service has still been provided.

Late Postal Bookings

If a postal rental is booked on Wednesday after 4:00pm or on Thursday for a weekend event, the customer acknowledges that there is limited time for delivery and that the booking is made at their own risk.

Although the parcel may still arrive on time, there is limited allowance for unexpected postal delays.

If the rental does not arrive in time due to a postal delay in these circumstances, no store credit or refund will be provided.

4. CANCELLATIONS

All eligible refunds will be subject to applicable administration and processing fees.

24-Hour Cancellation Period

RENTING WITH SB offers a 24-hour cancellation period from the time the order is placed.

To qualify, the customer must contact RENTING WITH SB via email at info@rentingwithsb.com within 24 hours of placing the order.

Eligible cancellations will receive a refund less the applicable $25 administration fee.

A cancellation will not qualify if the rental has already been:

Packed;
Collected by the courier; or
Collected by the customer.

No refunds will be issued in these circumstances or where a cancellation is made within 5 days of the event.

Cancellations Outside the 24-Hour Period

Where a cancellation is requested outside the 24-hour cancellation period, the rental will be made available for other customers to book for the same date.

If another customer books the rental for that date:
The original customer will receive a refund of the amount paid, less the applicable $25 administration fee.

If the rental is not re-booked:
The original customer will receive a store credit, less the applicable $25 administration fee, for the amount paid.

5. SWAPPING RENTALS

Customers may request to swap their booked rental for another available rental if they change their mind.

All rental swaps are subject to availability.

More Than 14 Days Before Your Event

A rental swap may be requested for a $10 swap fee.

If the replacement rental is more expensive, the customer must pay the full difference in rental price.

Within 14 Days of Your Event

Rental swaps within 14 days of the event may be permitted at the discretion of RENTING WITH SB.

A $15 swap fee will apply.

Only a direct swap will be permitted, and no refund or credit will be provided if the replacement rental is of a lower value.

The $15 fee applies because the original rental may have been unavailable for other customers to book during this period.

Regardless of when the swap is requested, if the replacement rental is more expensive, the customer must pay the full difference in price.

All rental swaps are subject to availability and cannot be guaranteed.

6. FAULTY OR DAMAGED-ON-ARRIVAL RENTALS

If a rental arrives with damage or a fault that prevents it from being worn, the customer must provide clear photographic evidence on the day the rental is received.

If the damage prevents the rental from being worn, the garment must be returned on the same day or the next working day using the prepaid courier bag or by local drop-off.

A refund will only be processed once the rental has been returned.

The refund will be made to the original payment method.

If the damage or fault can be reasonably addressed and the rental remains suitable to wear for the booked event, the customer will no longer qualify for a refund as the rental remains usable for the booked date.

7. COLLECTIONS

Customers who select local collection will receive collection instructions via the email address provided at the time of booking.

Instructions will generally be provided during the week of the event or within approximately two hours of the booking being placed.

All collections must be made during the applicable store opening hours during the week of the event.

If a customer does not collect their rental during the required collection period and their event subsequently passes, no refund or store credit will be provided for an uncollected rental.

8. CLEANING & STAIN CHARGES

All rental garments are professionally cared for and washed following each rental.

If normal washing and stain-removal processes do not remove marks or stains and additional dry cleaning is required, the customer will be responsible for the associated cleaning costs.

The customer will be contacted regarding the damage and advised of the next steps.

Dry Cleaning

Dry cleaning costs are approximately $29–$32, plus a $10 administration/inconvenience fee.

Where a dry-cleaning fee is invoiced, it must be paid within 24 hours.

The affected rental will not be prepared or sent to the next customer until the outstanding fee has been paid.

If the delay in cleaning results in the cancellation or disruption of another customer's booking, the original customer may also be liable for the associated cancellation costs.

9. DAMAGE TO RENTALS

Customers are responsible for the rental garment while it is in their possession.

If permanent damage occurs, the customer will be liable for the cost of repairing the rental or, where the item cannot be repaired, the full replacement cost.

If the damaged rental was booked by other customers for future dates and those bookings must be cancelled as a result of the damage, the customer may also be liable for the resulting loss of future rental income.

Where a damaged rental can still be rented at a discounted price, the customer may be liable for the difference associated with future bookings affected by the damage.

Replacement Cost

Regardless of the condition of the garment at the time it was rented, where a replacement is required, the customer may be liable for the current RRP of a new replacement garment as displayed on the relevant designer or brand's website.

If the garment is no longer available for purchase, the customer will be liable for the original purchase price paid by RENTING WITH SB. Proof of the original purchase may be provided where required.

10. DAMAGED RENTAL REPLACEMENT

If a rental is damaged beyond repair and the customer is required to pay the full replacement cost, payment does not mean that the replacement item will be immediately dispatched.

A replacement rental will only be provided once the replacement item has been received by RENTING WITH SB and is available for hire.

Replacement items may take time to arrive due to supplier availability, designer stock, shipping or other circumstances outside of RENTING WITH SB's control.

The customer will be notified once the replacement item has arrived and is available.

Delivery or collection will then be arranged in accordance with RENTING WITH SB's usual rental terms.

11. LOST RENTALS

Customers are responsible for ensuring rentals are correctly returned using the required postal method.

Where a rental is lost in transit, RENTING WITH SB will investigate the matter with the relevant postal provider.

If the investigation determines that the rental was correctly posted but has been lost due to the postal provider, the matter will be addressed with the postal provider accordingly.

Where the loss is attributable to the customer's failure to correctly return or post the rental, the customer will be liable for the full replacement cost of the rental.

12. PACKAGING & INFORMATION CARDS

All information cards and RENTING WITH SB packaging bags supplied with a rental must be returned with the rental.

Where a custom RENTING WITH SB packaging bag is not returned, a $15 replacement fee will apply.

This fee contributes towards replacing packaging that is intended for continued and sustainable use.

13. UNPAID FEES

Any fees owed to RENTING WITH SB must be paid within the timeframe specified when the fee is invoiced.

Where an outstanding fee remains unpaid, RENTING WITH SB reserves the right to pursue recovery of the amount owed through the appropriate channels, including the New Zealand Disputes Tribunal, where applicable.

Any additional costs associated with pursuing an unpaid amount may be recoverable from the customer where permitted.

14. REFUNDS

Any refund processed by RENTING WITH SB may be subject to applicable administration and payment-processing fees.

Where applicable, a $5 processing fee will be deducted from refunds to cover costs associated with reversing the transaction through the website/payment platform.

Refunds will only be provided where the customer's circumstances meet the refund conditions outlined in these Terms & Conditions.

15. CHRISTMAS & NEW YEAR RENTALS

Christmas and New Year rentals are subject to special return arrangements due to the increased demand during the summer period.

Customers should check the RENTING WITH SB Instagram page, @rentingwithsb, for the current Christmas and New Year rental terms.

These terms are published from 1 December each year.

Christmas and New Year rentals may be automatically extended and will have a specific return date provided.

A $25 late fee will apply to rentals returned after the specified return date during the busy summer period.

16. COOPERATION & OUTSTANDING MATTERS

Customers are expected to cooperate with RENTING WITH SB and respond to reasonable requests regarding rentals, payments, damage, returns and other matters relating to their booking.

This includes providing accurate contact information, names, addresses and payment details.

Where a customer refuses to cooperate, repeatedly ignores communication, provides false information or fails to resolve outstanding payments, RENTING WITH SB reserves the right to refer the matter to an appropriate debt collection or dispute resolution service.

Any consequences arising from such action will be handled in accordance with the applicable laws and processes.

17. CHANGES TO THESE TERMS & CONDITIONS

RENTING WITH SB reserves the right to update, amend or add to these Terms & Conditions from time to time.

Customers are responsible for reviewing the current Terms & Conditions before placing a rental booking.

The Terms & Conditions applicable to a booking are those in effect at the time the booking is made, unless otherwise required by law.

18. BREACH OF TERMS

Any breach of these Terms & Conditions will be addressed by RENTING WITH SB in a professional manner.

Where possible, the customer will be contacted and given an opportunity to resolve the matter.

Customers are expected to respond and resolve any breach or outstanding matter within 24 hours, unless another timeframe has been agreed.

19. ACKNOWLEDGEMENT

By placing a booking with RENTING WITH SB, you confirm that you have:

Read and understood these Terms & Conditions;
Agreed to comply with the requirements outlined above; and
Accepted responsibility for the rental while it is in your possession.

Thank you for choosing RENTING WITH SB.

Storm Benson
Owner — RENTING WITH SB