Cancellation Policy.

ALL rentals that qualify for a refund will be deducted a $5 admin fee due to our website platform Shopify's processing fees.

RWSB offers a 24 hour cancellation window, from the time stamp placed on the order.

You must be in contact with us via email: info@rentingwithsb.com within this 24 hour time frame to qualify for a full refund (minus the $5 admin fee). This is subject to the order not already been packed/picked up by courier/ or picked up by the customer. NO refunds are issued in these circumstances OR if cancellation is within 5 days of your event.

Cancellations made outside of the 24 hour window will be either;

1. Made available to other customers for the said date, if then another customer is to book in this rental for said date you will be issued a full refund of the price paid (minus the $5 admin fee).

2. If the rental is then not booked in by another customer for said date you will only be eligible for a store credit for the price of the booking paid.

Example: Eli has booked in the Bec and Bridge Cedar Maxi dress for the 20th of July, she is wanting to cancel her booking but is outside of the 24 hour time frame. She has emailed us explaining she is wanting to cancel.

We open up the Bec and Bridge Cedar Maxi dress booking for the 20th of July so other customers have the opportunity to book this in, IF another customer books this rental in for the 20th of July, Eli gets a refund for her booking. IF the date surpasses, Eli will be issued a store credit for the price of the rental paid.