not sure on which days to select for your rental?

Extended Rentals: 

• Extended rentals are rentals with a booked duration of longer than 4 days. If you are needing a rental for an overseas trip or you are travelling you may book in an 'extended rental.' Extended rentals are 1/2 price of the original price of the rental per weekend the rental is booked out for.

Example: Rental is $50 

You have booked this from the 6th of July until the 20th of July - this covers 2 extra weekend and will be an extra $25 per weekend.

XMAS/NY EXTENDED RENTAL PERIOD:

• All rentals booked in between the 18th of December - 8th of Jan will automatically be extended during this time period. No matter what date your event is during these dates, you wont need to return your rental until 8th January 2024.

• All postal rentals for the Xmas/NY period close on Monday the 18th of December at 2pm.
• All local rentals for the Xmas/NY period close on Friday the 22nd December at 10am. 

FAQ'S: 

• frequently asked questions:

 

• do you do postal try ons? - no, unfortunately. with the demand of rentals we dont have enough turn around time to allow for postal try ons. we are happy to help provide as much information as we can about any specific rentals you may have in mind. size, fit measurements and customers photos and videos. we suggest booking the rental in for a free available date and if it goes well we can credit you for the date you are needing this booked in for.

 

• can i bring a friend with me to the store to try on? - yes, absolutely! there is plenty of room for friends and its always good to have a second opinion when trying on dresses for any event.

 

• what does it mean when you say size M fits sizes 8-12 on your Instagram posts? - this means that the dress is either of a stretchy material or versatile with sizing. with a stretchy material dress this can usually fit around 3 sizes, with the smaller size the material is going to be a bit looser and the larger size the fit is going to be tighter. 

 

• when i come into the store and i have luck with a rental, can i take the rental with me if im wanting to book it for that weekend? - yes and no. if you come into the store early in the week i ask that you come back and pick up your rental on (Thursday) as this allows other girls who are wanting to pop in and try this rental on ofr a future date they may have. if you pop into store on a Wednesday or Thursday morning you can more than likely take the rental with you then as this is when pick ups begin for the week.

 

• when do rentals get posted? - rentals are posted for weekend events on monday - wednesday with overnight courier. posting early in the week is to ensure that your rental will arrive to you on time before your event and allow room for any delays that may occur. your tracking number will be sent to your email once posted - be sure to check junk emails.

 

• i cant find my tracking number? - please make sure to always check all email inboxes including junk emails as sometimes this is where they end up. 

 

• what happens if my event is cancelled because of covid? - if you have let me know 6+ days before your event you will be issued a store credit, this does not expire. if your rental has already been sent or you have already picked this up and you find out your event is cancelled this will not result in a store credit as it is too late to cancel your booking. if you haven't picked up your rental or it hasn't been sent but it is 5 days or below of letting me know your event is not going ahead this will also not result in a credit.

 

• what happens if my event is postponed because of covid? - you can either be issued a store credit while you're finding out your new dates and let me know when you know, or if you know the new date we can do a straight swap of your rental to the new date.

 

• i cant find the 15% off code? - this may be because you have already excited out of the sign up email pop up. you will need to open the home page on another device for this to pop up again to receive the discount code.

 

• how long does my credit last? - 6 months.

 

• what if i dont use my whole credit in one go? - thats okay you can use the remaining credit on any future purchases, until it runs out.

 

• what if my rental arrives and i dont like it or fit it? - unfortunately this does not result in a refund or credit. it is best to ask as many questions regarding size and fit beforehand and checking the websites size guides. return your rental the next working day if you are no longer going to use it.

thanks, 

SB X