FAQ's

FREQUENTLY ASKED QUESTIONS

Do you offer any discount codes?

Yes! We currently offer the code BACKUP, which gives you 25% off your second rental when both rentals are booked for the same event date.

Do you offer postal try-ons?

Unfortunately, RENTING WITH SB does not currently offer postal try-ons.

However, we're more than happy to help you with sizing, fit and measurements before you book. We can also provide customer photos or videos where available to help you get a better idea of how the rental fits and looks.

Alternatively, you can book the rental for the next available date. If the rental is suitable and you decide to proceed, we can credit the rental towards your event date.

Do you offer extended rentals or can I take a rental overseas?

Yes! Our rentals can be taken overseas.

Our website currently offers an 8-day rental option. If you require the rental for longer than 8 days, please email us at info@rentingwithsb.com before booking so we can discuss an extended hire period.

What does it mean when a rental says "Size M fits sizes 8–12"?

This means the rental has been selected as being suitable for a range of sizes, usually because the garment is made from a stretchy or versatile material.

For stretchy garments, the same rental may fit across approximately three sizes. Keep in mind that the fit may vary depending on your size:

  • On the smaller end of the size range, the garment may fit more loosely.

  • On the larger end of the size range, the garment may fit more snugly.

If you're unsure about sizing, please contact us before booking and we're happy to help.

When I try a rental on in store, can I take it with me if I want to book it for the same weekend?

It depends on when your try-on takes place.

If your try-on is earlier in the week, we ask that you return to collect your rental on our usual pick-up day, Thursday.

This allows other customers who may be interested in the same rental to have an opportunity to try it on and potentially book it for an earlier date.

If your try-on takes place on Wednesday evening or Thursday morning, you will generally be able to take the rental with you after your appointment, subject to availability and your booking being confirmed.

When are rentals posted?

All weekend postal rentals are sent via overnight courier between Monday and Wednesday.

This allows sufficient time for your rental to arrive before the weekend, while also allowing some extra time in case of unexpected courier delays.

Your tracking number will be automatically emailed to you once your parcel has been collected.

Please check your junk or spam folder if you cannot find your tracking email.

I can't find my tracking number. What should I do?

Your tracking number is automatically emailed to you once your parcel has been collected from RENTING WITH SB.

Please check all email inboxes and your junk/spam folder, as tracking emails can sometimes end up there.

If you still can't find your tracking number, please contact us and we'll be happy to help.

I can't find my 15% off discount code. What should I do?

If you have already closed or exited the sign-up email pop-up, the discount code may no longer appear.

Try opening the RENTING WITH SB homepage on another device and the sign-up pop-up should appear again, allowing you to receive your discount code.

How long does my store credit last?

Store credits are valid for 6 months from the date they are issued.

What happens if I don't use my entire store credit in one purchase?

That's completely fine!

If your purchase is less than the value of your store credit, the remaining balance can be used towards future purchases.

Your remaining credit can be used on eligible future purchases until the credit expires.

What if my rental arrives and I don't like it or it doesn't fit?

Unfortunately, a rental not fitting or not being to your personal preference does not qualify for a refund or store credit.

We strongly recommend asking as many questions as you need about the size, measurements and fit before booking. You should also check the size guide and any available customer photos or videos on the website.

If you receive your rental and decide you will not be wearing it, please return it by the next working day as normal and let us know as soon as possible.

Where possible, we'll do our best to help you find another suitable rental that can arrive before your event, subject to availability.

Please note that any replacement rental or swap is subject to our Rental Swap Terms & Conditions.